Returns & Exchange
At [Oudhifyagro], we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a straightforward returns and exchanges process to ensure your shopping experience remains enjoyable. Please read our policy below for more information.
Eligibility for Returns and Exchanges:
Returns: You can initiate a return within [X] days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
Exchanges: If you'd like to exchange an item for a different size, color, or variant, please initiate an exchange request within [X] days from the date of delivery. The item must be unused, in its original packaging, and in the same condition as you received it.
Items Not Eligible for Returns or Exchanges:
Unfortunately, we are unable to accept returns or exchanges for the following items:
Intimate or sanitary goods
Perishable items
Gift cards
How to Initiate a Return or Exchange:
Log in to your account on our website and navigate to your order history.
Locate the order containing the item you want to return or exchange.
Click on the "Return/Exchange" option next to the item.
Follow the prompts to complete the return or exchange request form.
Once your request is approved, you will receive further instructions on how to proceed.
Return Shipping:
For returns, the cost of return shipping will be the responsibility of the customer unless the item received was damaged, defective, or the wrong item. We recommend using a trackable shipping service to ensure the safe return of the item.
Refunds and Exchanges Process:
Returns: Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow [X] business days for the refund to reflect in your account.
Exchanges: After receiving the item you'd like to exchange and confirming its condition, we will ship the requested replacement item to you. If there's a price difference between the items, we will either refund the difference or provide payment instructions for the additional amount.
Damaged or Defective Items:
If you receive an item that is damaged, defective, or incorrect, please contact our customer support within [X] days of receiving the item. We will arrange for a return, exchange, or refund, depending on the situation.
Cancellations:
If you wish to cancel your order before it's shipped, please contact us as soon as possible. Once an order is shipped, it cannot be canceled, but you can still initiate a return if needed.
We're here to assist you throughout the returns and exchanges process. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.
